Last Updated: 15.02.25
Planterly Policies
At Planterly, we strive to make our garden services an enjoyable experience. To ensure everything runs smoothly, we’ve outlined our policies below. Please take a moment to review them before your visit.
1. Appointment Booking
Booking: Appointments can be made online, over the phone, or by email. We recommend booking in advance to secure your preferred time slot.
Confirmation: You will receive a confirmation email or text message upon booking. Please notify us immediately if there are any errors.
2. Cancellations & Rescheduling
Notice: We require at least 24 hours’ notice for cancellations or rescheduling. This allows us to accommodate other clients.
Late Cancellations: Cancellations made less than 24 hours before the appointment may incur a 50% cancellation fee.
No-Shows: Clients who miss an appointment without notice may be charged the full service fee.
Communication: If you need to adjust your time, please notify us as soon as possible.
3. Late Arrivals
Grace Period: We allow a 10-minute grace period for late arrivals. After this, your appointment may be shortened or rescheduled to avoid delays for other clients.
Fees: Late arrivals may incur a £10 late fee or require rescheduling.
4. Health & Safety
Pets: Secure dogs in a separate area to prevent accidents.
Garden hazards: Advise on any features that could be a hazard, eg outdoor cables, sockets, underground pipes, buried wires.
Access + security: Provide clear access to the garden. Inform of any security alarms or motion sensors that could be triggered.
Chemicals + pesticides: Inform of any chemicals, pesticides, or weed killers recently used.
5. Planterly Process
Consultation: We will discuss your garden needs before undertaking any work. If you will not be at home during your session, please fill out the form sent in the confirmation email.
6. Payment
Accepted Methods: We accept cash, credit/debit cards, and digital payments (e.g., Apple Pay, Google Pay).
Deposits: A 20% deposit may be required for first-time clients or large bookings.
Pricing: You will be informed of the cost before any work is carried out.
8. Satisfaction Guarantee
Feedback: We want you to be 100% satisfied. If you’re unhappy with the service, please let us know within 24 hours, and we’ll do our best to make it right.
Refunds: Refunds are issued at our discretion and may be provided as a credit toward future services.
9. Planterly Etiquette
Standards: We take pride in delivering a professional and tidy service. Our goal is to leave your garden just as we found it–only greener, cleaner and more organised.
10. Changes to Policies
We reserve the right to update these policies as needed. Any changes will be communicated to clients via email or posted on our website.
11. Contact Us
If you have any questions about our policies, please don’t hesitate to reach out:
Email: planterly@outlook.com
Phone: 07840 836940
At Planterly, we strive to make our garden services an enjoyable experience. To ensure everything runs smoothly, we’ve outlined our policies below. Please take a moment to review them before your visit.
1. Appointment Booking
Booking: Appointments can be made online, over the phone, or by email. We recommend booking in advance to secure your preferred time slot.
Confirmation: You will receive a confirmation email or text message upon booking. Please notify us immediately if there are any errors.
2. Cancellations & Rescheduling
Notice: We require at least 24 hours’ notice for cancellations or rescheduling. This allows us to accommodate other clients.
Late Cancellations: Cancellations made less than 24 hours before the appointment may incur a 50% cancellation fee.
No-Shows: Clients who miss an appointment without notice may be charged the full service fee.
Communication: If you need to adjust your time, please notify us as soon as possible.
3. Late Arrivals
Grace Period: We allow a 10-minute grace period for late arrivals. After this, your appointment may be shortened or rescheduled to avoid delays for other clients.
Fees: Late arrivals may incur a £10 late fee or require rescheduling.
4. Health & Safety
Pets: Secure dogs in a separate area to prevent accidents.
Garden hazards: Advise on any features that could be a hazard, eg outdoor cables, sockets, underground pipes, buried wires.
Access + security: Provide clear access to the garden. Inform of any security alarms or motion sensors that could be triggered.
Chemicals + pesticides: Inform of any chemicals, pesticides, or weed killers recently used.
5. Planterly Process
Consultation: We will discuss your garden needs before undertaking any work. If you will not be at home during your session, please fill out the form sent in the confirmation email.
6. Payment
Accepted Methods: We accept cash, credit/debit cards, and digital payments (e.g., Apple Pay, Google Pay).
Deposits: A 20% deposit may be required for first-time clients or large bookings.
Pricing: You will be informed of the cost before any work is carried out.
8. Satisfaction Guarantee
Feedback: We want you to be 100% satisfied. If you’re unhappy with the service, please let us know within 24 hours, and we’ll do our best to make it right.
Refunds: Refunds are issued at our discretion and may be provided as a credit toward future services.
9. Planterly Etiquette
Standards: We take pride in delivering a professional and tidy service. Our goal is to leave your garden just as we found it–only greener, cleaner and more organised.
10. Changes to Policies
We reserve the right to update these policies as needed. Any changes will be communicated to clients via email or posted on our website.
11. Contact Us
If you have any questions about our policies, please don’t hesitate to reach out:
Email: planterly@outlook.com
Phone: 07840 836940